Dissatisfied users
Nebuly helps pinpoint which are the users dissatisfied with your LLMs’ answers, enabling timely action. Users are categorized as:
- Dissatisfied users: Those with below 65% useful LLM interactions.
- Neutral users: Those with 65% to 85% useful LLM interactions.
You can gain insights into these user groups by:
- Examining neutral and dissatisfied user profiles.
- Tracking users’ frustration trends over time.
- Observing changes in their interaction frequency.