Nebuly helps pinpoint which are the users dissatisfied with your LLMs’ answers, enabling timely action. Users are categorized as:
  • Dissatisfied users: Those with below 65% useful LLM interactions.
  • Neutral users: Those with 65% to 85% useful LLM interactions.
You can gain insights into these user groups by:
  • Examining neutral and dissatisfied user profiles.
  • Tracking users’ frustration trends over time.
  • Observing changes in their interaction frequency.