EXPERIENCE
Failure Intelligence
The analytics layer that identifies why and where Generative AI products fail to deliver value, from the employees’ perspective.
Use Failure Intelligence to measure the failure rate of employee AI tasks and understand where employees fail to get the result they expected.
Nebuly looks beyond technical errors. A task can be classified as a failure even when the model returned a valid response, if the employee did not successfully complete what they were trying to do. Failure detection uses signals from user behavior, feedback, and the AI’s responses.
For customer-facing AI, the same methodology is available in Experience for Customer Agents. Read more here.